FAQ
For deliveries in France, you benefit from a premium 24/48 hour delivery service on all your orders.
For delivery to Europe outside France, the delivery time is approximately 72 hours.
The package is delivered in person, upon signature .
If you are not at home, you have the option of rescheduling your delivery the day before, or choosing a relay point , directly on the tracking email from our carrier.
We deliver worldwide, and our delivery costs are FREE for France for purchases over 100 euros.
You can reschedule your delivery or choose a DPD collection point directly on their website.
Don't panic, if your order hasn't been shipped yet, contact us immediately and we'll be happy to update your information.
Otherwise and in accordance with our general conditions of sale, once an order has been sent from our warehouse, no further modifications can be made.
Once this action is completed, confirm your selection by clicking on "Payment." The payment page will open and you can take full advantage of this offer by entering its code, which will automatically apply the discount.
Example : A promotion is available on the site "Buy Product A, get one free Product B" with the code "PROMO". I select the desired Product A as well as Product B which corresponds to a predefined selection of items. Both items are present in my cart and I can click on the "Payment" button and enter my "PROMO" code in the next step.
After an order is placed, it is sent as quickly as possible to one of our fulfillment centers, from which your item will be shipped.
We'll send you a confirmation email as soon as your package is shipped. You can then check the delivery progress on our website under the "Track My Order" tab using your email address and order number.
Absolutely, you have 14 days from the date of receipt of your order to return any product that does not give you complete satisfaction.
You must print the withdrawal form, send it to us by email and return your items to the address indicated (a return number will be provided to you before returning them).
Returns are made exclusively by post to our address and the return costs remain your responsibility, communicated by email in response to your request. Upon receipt, your order will be fully refunded.
For cosmetic products that have been unsealed, given that, for reasons of hygiene and health protection, the right of withdrawal does not apply to these products, ENISSATI COSMETICS will not, under any circumstances, reimburse the sums paid by the customer (including the cost of returning the products, which will remain the responsibility of the customer).
To learn more, we invite you to consult the Returns page.
Enriched with black seed oil, castor oil, amla, keratin, murumuru butter, aloe vera and argan oil, Nano Nigella smoothing offers powerful smoothing power while intensely promoting hair growth .
Thanks to nanotechnology , our smoothing is a ONE STEP, without the need for clarifying shampoo. Simply apply to clean hair washed with a basic shampoo for a simplified smoothing experience .
Safe and formaldehyde-free , our straightening treatment is suitable for pregnant and breastfeeding women and children aged 9 and over . It relaxes the hair fibre up to 100%, for sublime hair in complete safety.
Only contraindication: like all straightening treatments without formaldehyde, do not apply to bleached, damaged, burnt, elastic hair, or hair with henna with metallic salts.
A very detailed instruction manual for each hair type is provided with each straightening treatment.
The straightening treatment lasts between 6 and 8 months, and often you will only have to redo the regrowth if it is curly or wavy.
With a 1kg format, you can make approximately 9 to 13 applications.
Absolutely, we provide very detailed instructions for each hair type in all packages that include straightening.
This way, you will be fully guided for your application.
Our straightening treatments are very effective, ENISSATI COSMETICS being specialized in unruly hair.
Our straightening treatments last between 6 and 8 months , and often you will only have to redo your regrowth if it is curly or wavy.
The lengths will generally remain smooth.
Our botox treatments can be carried out without any minimum time after a smoothing treatment.
Several factors influence the result obtained.
Break time, correct application of the product, the thoroughness of the work with the straightener, type of straightener used...
To achieve professional results, the hair straightener must be of high quality.
We only recommend the LIZZE EXTREME straightener, which is specially designed for straightening to achieve maximum straightness. It is the most powerful straightener on the market.
Make sure you use the correct straightener temperatures .
Ex : you have naturally curly hair, you straighten at 210 degrees. Here it is not enough, the correct temperature is 230 degrees.
Also, extend the break time if the result is not optimal.
Ex : you have curly, natural hair, you left the product on for 40 minutes. This is not enough, the appropriate development time here is 60 minutes.
Work with very fine sections, and go over each section about fifteen times.
A "rough" job with a hair straightener will never produce good results.
If you have a lot of hair, don't hesitate to separate your hair in two (top and bottom) when you dry your hair, after straightening it.
The heat must be well distributed.
By following all of this, and especially the type of hair straightener, your results will be identical to those of our hairdressing experts.
- In your smoothing bowl, pour a small teaspoon of BTX Nigella Therapy, mix and apply.
- When your regrowth is curly, apply the straightening treatment , and on your lengths which are still straight, apply the botox treatment .
- If you have a straightening treatment, it helps prolong the effect of the straightening on your hair. You can perform one of our hair botox treatments 1 to 2 times a month.
Do not apply to elastic/burned, very damaged, heavily bleached hair, or hair with henna with metallic salts.
NB: Do not apply any oil baths, powders, henna, heavy masks, etc. to your hair for at least 2 weeks before applying the straightening treatment. This could prevent the treatment from penetrating the hair fiber. Hair color may lighten/change after straightening. You can apply your color 1 week later. Use professional judgment before applying any treatment to your clients.
Formaldehyde-free , our smoothing and botox treatments are suitable for pregnant and breastfeeding women and children aged 9 and over .
None of our products contain formaldehyde.
With a generous 1kg size, you can make between 9 and 13 applications.
Note that this may vary depending on your hair.
Our straightening treatments feature nanotechnology, which means they do not require a clarifying shampoo.
Simply apply to clean hair, washed with basic shampoo for a simplified straightening experience .
Absolutely, to prolong and keep your straightening intact, it is necessary to use the range
Nigella Therapy smoothing maintenance product which is sulfate-free.
This range is dedicated to Nano Nigella smoothing and contains the same oils.
It will extend the duration of your straightening treatment, keeping your hair coated, supple and shiny.
It is not mandatory to apply the plates with the Botox treatment.
A heat source must be brought, you can only
blow-dry or use a straightener.
The most suitable and best straightener is the LIZZE EXTREME straightener that you
will find on Amazon.
In order to obtain a professional result, it is essential.
Steam straighteners, straighteners without temperature controls, and low-quality straighteners will not provide good results.
Once the hair straightener is finished, you can wash your hair a few days later.
It is absolutely not necessary to rinse immediately.
On wash day, apply the Intense Nutrition mask to restore the hair's pH.
The most effective treatment in terms of repair is the HAIR FILLER treatment.
Our FILLER amino acid ampoules are a real revitalizing cocktail
for your hair.
They act in depth to strengthen and rebuild the hair structure.
The FILLER box contains 6 ampoules of amino acids, each 20 ml.
If your hair is very damaged, use a ampoule every other week.
Ideally, leave on for 1 hour to intensely repair the hair.
Complete the entire treatment for optimal results.
Additionally, you can use our Nigella Therapy botox treatment, to be carried out once a month, to provide maximum care.
Our straightening treatments are compatible with 100% natural henna only.
However, it is recommended to systematically carry out a test strand beforehand.
Botox treatment should ideally be carried out once a month.
Yes, all our BTX smoothing and treatments can be rinsed off 100% with water only.
You can redo your straightening as soon as regrowth appears.
If you want to redo your straightening treatment on all of your hair, an interval of at least 3 months is recommended.
Black seed smoothing is best suited for thick hair, looking to reduce volume and promote growth. It is nourishing.
Hydra-smoothing deeply hydrates the hair, adding shine and suppleness. Ideal for those who want to maintain volume while smoothing their hair.
Here is an article explaining the difference between hydration and nutrition:
https://enissaticosmetics.com/blogs/lissage/hydrater-ou-nourrir-le-cheveu
